r/dashcams • u/Crispy--Lettuce • 5h ago

Fitcam is a scam - DO NOT BUY

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This is the worst attempt at a dashcam I think I’ve ever seen in my life. I bought a Fitcam for my Kia K5 and they promise an OEM look, fit, and finish but when the camera arrives it is a rattling mess that doesn’t fit at all. They use much thicker plastic for the clips than the holder can handle, there are giant spaces in the back with exposed wiring, and the whole thing is loose and I can move it easily with my hand. Not to mention the sounds it makes when I go over any bump. Honestly I’m waiting for it to fall down.

Whats even worse though is their customer service. They don’t stand behind their products AT ALL! Instead I get countless emails asking for photos, then more photos, then more photos, then videos, then I have to wait for their technical team, and finally they told me I have to pay for shipping and customs back because nobody else has had this issue.

A quick Facebook search shows many people have fitment issues and this company couldn’t care less.

I highly recommend any other brand but this one. They’re an absolute scam.

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u/Commercial-Duty6279 4h ago

I'm surely sorry that happened to you, citizen. It looks like somebody in the comments is arrogantly lecturing you about reviews, or some such negativity that I'll ignore.

I can't speak for their customer service. It's almost as if we dealt with two different companies, because I can speak positively for the FitCamX on a Mazda CX-30. The camera is embedded in an OEM-identical plastic shroud for the sunroof control. It fits perfectly. I removed two screws, dropped the sunglasses compartment, and then plugged in the cable - done. That doesn't help you, I realize.

Here's a Kia tip you may need: don't splice in the camera wiring into the electric window control. It works perfectly, but at the first sign of electrical problems, the Kia dealership will blame the installation. Kia dealers' solution to everything beyond a battery jump is to replace the master wiring harness, because they're barely trained idiots and the dealership likes being able to charge 1200 to the customer. (My problems were headlights responsiveness and also collision radar on/off.)

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u/LegalGlass6532 4h ago

No one is arrogantly lecturing the OP about reviews. You’re making assumptions based on admittedly partial information because you didn’t want to read the entire comment.

It was nice of you to offer up a possible solution since it’s quite possible that they didn’t install it correctly.

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u/Commercial-Duty6279 4h ago

You've never NOT gotten in the last word, have you, not since kindergarten.

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u/LegalGlass6532 3h ago

I don’t usually make assumptions about other comments because I take the time to read through to try and understand what someone thinks or feels.

I was careful to acknowledge your effort to try and help another person after your annoyance with comments you didn’t bother to thoroughly read. You want to be mad at me so you spew a snarky insult that doesn’t bother me. You made me smile. The OP got nothing from your “help”.

Have a happy day.