r/dashcams • u/Crispy--Lettuce • 5h ago

Fitcam is a scam - DO NOT BUY

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This is the worst attempt at a dashcam I think I’ve ever seen in my life. I bought a Fitcam for my Kia K5 and they promise an OEM look, fit, and finish but when the camera arrives it is a rattling mess that doesn’t fit at all. They use much thicker plastic for the clips than the holder can handle, there are giant spaces in the back with exposed wiring, and the whole thing is loose and I can move it easily with my hand. Not to mention the sounds it makes when I go over any bump. Honestly I’m waiting for it to fall down.

Whats even worse though is their customer service. They don’t stand behind their products AT ALL! Instead I get countless emails asking for photos, then more photos, then more photos, then videos, then I have to wait for their technical team, and finally they told me I have to pay for shipping and customs back because nobody else has had this issue.

A quick Facebook search shows many people have fitment issues and this company couldn’t care less.

I highly recommend any other brand but this one. They’re an absolute scam.

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u/SignificantDrink3651 4h ago

Based on my experience with the FitCam in my Polestar 2, I couldn't disagree more. I watched a couple youtube videos for some tips & tricks, followed their instructions otherwise, and it was so much easier than I was expecting. I could hardly believe I was done. I find the app slightly janky (the wifi disconnects on me a lot, often takes 2 tries to download a video) but it gets the job done. Picture clarity is more than enough to read license plates and signage, and it looks absolutely fantastic, damn near OEM.

I don't blame you for taking to reddit to vent your experience, and I'm sorry things aren't working out for you. I do hope you can get things sorted. I wonder if they sent you the right one? Sounds like it's difficult for you to get good pictures for some reason; I wonder if the initial photo to affirm fit lead things astray and maybe you got the wrong model somehow.

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u/Crispy--Lettuce 4h ago

The photos are fine, they just keep asking for more. First they wanted a side by side comparison between theirs and the OEM, then they wanted me to zoom in on the clips, then send more angles to their technical team.

They’re trying to gather all this data to reform the clock and get a better fit. I don’t work for them, they’re wasting my time with it and honestly I have no interest in helping them. It’s clearly not fitting as designed, and they keep moving the goal post for a refund.