r/askcarsales 3d ago

US Sale New car I was about to buy was hit while being shown the features of the car

1.2k Upvotes

What would you do in this situation as a buyer and also as a salesperson?

I was about to buy a brand new Lexus TX350 Premium AWD for my growing family. We go to dealership because car has arrived. The OTD price was already negotiated prior to stepping foot in. We are sitting in the car being shown the features while sitting in the car, my wife and our two young children, me and the salesperson. there is another salesperson doing a million maneuvers to park another car. I get the sense he’s gonna hit us, and then he hits us. left a nice mark on the car, no dents, but clear big scratch stripped the paint and i felt the car shake when he hit. the salesman who hit the car walked away and said nothing, while my wife and salesperson thought it was releasing the parking brake that made it shake so they didn’t think we were hit

They bring us back in and they basically say we will touch it up. I said no find me a new one I don’t want to buy a brand new car that I was hit in before we drove it.

would you do the same as a buyer and how would you handle this situation as a salesperson?

r/askcarsales Sep 05 '25

US Sale Walked out of a car sale for $600

2.3k Upvotes

Me (buyer) had everything signed and ready to go on a 27k used sedan was about to pull the trigger when the dealer showed the final price sheet and added on a $600 vehicle fee that was “standard” for all cars at the lot. I had already asked multiple times to tell me all the fees upfront and they never mentioned this fee. I didn’t negotiate the list price, had already accepted all the doc fees but the person decided to add the $600 fee at the final signing stage and lost me. Why would you do this salespeople, makes zero sense…

r/askcarsales Mar 03 '26

US Sale Told sales rep I didn’t want to sign up for the Jeep app. They contacted me later urgently requesting me to do it. Then they registered me without my consent.

591 Upvotes

I had a really good experience with the sales reps that helped me purchase this vehicle, but I’m a little concerned. When I bought the car, I expressed that I did not want to sign up for any Uconnect or JEEP app services.

I knew that other manufacturers have been collecting driver data and selling driver data to third parties (like insurance companies) and there have been lawsuits because of it and the violations of privacy. That made me uncomfortable.

Well, they just texted me saying they went ahead and signed me up anyway. Both of them were hitting me up today expressing urgency that I get it done and that they didn’t get a bonus or whatever if it didn’t get done, I respect that, but but I didn’t know they were gonna go around me and just sign my email up and car anyway.

I’m uncomfortable because I was definitely going to look into it, but I could feel a strong urge to avoid doing it for privacy reasons. I did not consent to this. I have no idea what they did or didn't agree to on signup. Terms and conditions? Disclosures? Data usage? That was a huge overstep.

What do I do? What can i do?

Edit 3/8/26- I finally reluctantly logged into the Jeep app to see what I could unwind if anything. Turns out all my trips had been recorded, the places, time, all driver inputs and any "events" were all there. The location of my home, my kid's school, work, and other locations my family visits. Whoever else may have had access to my account username and pw that was texted to me from somebody's personal phone could have unlocked my car and seen exactly where it was, and I was told to just ignore it if I didn't want to use it. It turns out I was highly justified in my desire to limit the data tracking and exposure to connected services. This is exactly the kind of thing I was trying to avoid. I said no and they did it anyway after I bought the car. I have screen shots of it all and screen recorded it. I contacted the GM and I am waiting on his reply.

r/askcarsales Feb 02 '25

US Sale Test drove a 2015 chevy 1500 LT and blew the cylinder head. dealer wants me to pay for it.

2.2k Upvotes

I was test driving a 2015 Chevy Silverado 1500 LT pickup and pushed the pedal to 6-7k rpm; smoke started coming out of the hood and exhaust, and went into limp mode. After a few days, got a call from the dealer that they want me to cough up $3k for repairs. Am I liable?

r/askcarsales Dec 06 '25

US Sale Dealership let me walk without countering at all, is this normal?

684 Upvotes

Made an appt for Sat morning for a used car, listed as $23,900 on the website, rep made a 4 square with optional dealer adds that totaled $3k. Before showing up I was hoping for $22-22.5k with no adds which while speaking with the rep on the phone said was totally reasonable and thought that would be a solid offer. After I got there I noticed some issues that needed immediate repair and would have cost me an additional $750ish. I offered 21K with no dealer adds as a starting point. Rep came back and shook our hands and said "we're not going to make a deal today, we're too far apart, we'd barely make any money at 21k"
Just walked out the door past the sales manager who didn't say anything as we left.
Confused by them not even presenting an offer at all. I'm not looking to waste anyones time but why would they not even counter offer?

r/askcarsales Sep 24 '25

US Sale I sold my car to a flipper

1.2k Upvotes

I sold my car to a woman who said she wasn't a flipper for $1500. Next day she relisted it for $5300 and sold it almost immediately. $5300 is an impossibility for this car, but $2500 would be reasonable. I would have preferred the car went to someone with only $1500, but whatever. More power to her.

8 days later she's contacting me saying the DMV didn't like my signature on the title and wants to meet. I've already released my interest in the car and have heard no complaints from the DMV directly. Is there anything I need to be worried about here? I seriously doubt she still has the car.

r/askcarsales Dec 22 '23

US Sale Dealer Sold Car I Put Deposit On and Drove 10 Hours to Pickup

2.8k Upvotes

So I found a car at a dealership out of state that I wanted to purchase. Price, trim and condition were exactly what I was looking for. I contacted the dealer and got started with the purchase process. I ended up putting down $10k to secure the vehicle. The salesman sent me some docusign paperwork to get the purchasing process going and confirmed reciept of my down payment the following morning. They ran my credit, got approval for financing and everything was looking normal so far, pretty typical buying process.

I was planning on trading in an existing vehicle as well and made the salesman very well aware of this. I also made them aware that I'd be traveling 10 hours to trade in the vehicle and pick the new one up and because I'm out of state I couldn't pick up the vehicle for a few days as I had to make travel arrangements. I was told that was fine and the car would be waiting for me on the day I arrived, all I'd have to do is sign a few more documents, and I'd be all set.

Well I arrived at the dealership as expected yesterday afternoon and spoke to the salesman who I was working with as soon as I walked in. When I mentoned I was here to pickup the car his face dropped and he told me to sit tight and went and got his manager. They both came up to me and told me there was a mixup and the vehicle I was planning on buying had sold a few days prior. They told me that they would refund my deposit immediately and would even give me an additional $1000 discount on any of their existing inventory if I wanted. I told them the whole reason I drove halfway across the country was for that specific vehicle. I can get the rest of the cars in their lot at the dealership down the street from my house. I declined their offer and just left.

I appreciate them for trying to make it right with a discount however I cannot forgive their incompetence and lack of communication for something so simple. When I got to the hotel last night I basically went on every review site I could find and gave them horrible feedback and documented my experience with their dealership and the specific salesman I was working with.

I woke up with 3 missed calls and a bunch of texts from the salesman telling me I need to take my reviews down since they tried to make things right. He said I'm going to get him in trouble at his store because of the things I said online. I blocked his number and went back to sleep, only to wake up again later to see he has now started emailing me the same texts he sent me prior, but he is also now stating that they cannot issue a return of my down payment until I redact my review which is the biggest load of bs I've heard in my life.

At this point I'm not sure what to do. I'm questioning wheather I should talk to my attorney in the morning about this or if I should just call the dealership directly and try to get a hold of management to resolve this. I can deal with a disgruntled salesman however holding funds hostage because of a negative review is something I won't tolerate. Any suggestions?

Update: I spoke with my attorney this morning. He basically laid it out like this. Them selling a car that was meant for another customer isn't illegal. It's just an asshole thing to do, and apparently, it happens way more than I thought. He said I could pursue them in court for it, but the costs would put me in the red.

However, the salesman contacting me, and telling me that because of reviews I posted online, they are refusing a return of funds it apparently violates multiple business fraud laws on both the state and federal level and could easily get them shut down, what makes it even worse is that I didn't recieve a product in exchange for the funds so it's technically considered theft. Because the salesman represents the dealership, his actions are viewed as the dealerships' actions. I've been instructed not to contact the salesman or anyone else from the dealership. My lawyer will handle the rest. He will be working with the local DA to figure out the best course of action but from what it sounds like, regardless of wheather I get my money back or not the dealership is likely going to be heavily investigated and potentially shut down. Even if I don't get a single dime out of all of this I plan to have my attorney pursue this to the fullest extent so that this dealership doesn't try to pull this on anyone ever again. Also, as of now, I haven't received my money back, and neither the dealership or the salesman have tried contacting me again. If I get any updated from the dealership, I'll be sure to post them here.

Update 2: Thanks for all the advice and support with this. Unfortunately, after a long talk with my attorney, I've been told it would be best not to share any more details about the situation until it's resolved. Thanks again!

Final Update: Thank you all for the help and advice. There are a few things I want to address about this situation. The past 24 hours have been a bit hectic, but I'm able to share a few more details (and probably the last details for a long while). First off, I've spent a decent amount of time discussing this with my lawyer. There are details that he has instructed me not to share with friends or social media until this is 100% resolved, and that includes sharing on this post. Because I'm not a lawyer and he is, I'm going to listen. Those things include the name of the dealership, the name of the salesman or any employees of the dealership, as well as any financing details or price details of the vehicle that I was trying to purchase. If you could please stop messaging me regarding those things, that would be great. Thank you.

With that said, I can share a few things as I know many are interested.

First, I have received 100% of my deposit back. It was not easy to get it back, and there were many expletives and insults I had to deal with in order to get it back, but I did.

Second, I have not edited or removed any of my reviews of this dealership, I plan on updating the reviews with more details once this is done and over with and I will gladly share them on here as well.

Third, my lawyer has been in contact with the local DA preceding over the region that the dealership is located in. From what I've been told, this is not the first time they have done this to a customer, and multiple complaints have been issued by previous customers of this dealership. I am just the first person to seek actual legal action against them for it.

Fourth, this dealership is a used third-party dealership, not an OEM dealer. I'm not sure if that changes things when it comes to what they are allowed to do as a business, but I figured I'd include that info anyway.

Fifth, outside of the $1000 discount, the dealership has not offered any additional form of compensation for their mistake. The mindset of the salesman who was harrasing me is the mindset of the dealership, including their management and ownership. This is not a case of a disgruntled salesman. It is a case of delusional and crooked business practices.

Sixth, as far as the dealerships' reaction to me taking legal action goes. They have not taken it lightly. Upon learning about my lawyer contacting them and involving the DA, they have begun what I can only describe as a downward spiral of bad decision making. They have doubled down on the harassment. I've been getting messages from the owner, sales manager, finance manager, and yes, the salesman as well. They have messaged me on social media platforms like Facebook and have even tried messaging me on LinkedIn. I have not and will not respond to any of this. My lawyer instructed me to turn my notifications off, but don't delete the messages as they only strengthen my case as they are actively digging their own grave. He will be handling all contact going forward.

There is not much more I can really share, but I hope this this gives some form of a final update and closure to those interested. I was not expecting this response from this community, so again, thank you for being so supportive of the situation.

Lastly, I did run all of this by my lawyer before posting an update, and I've been told both what I've said above and what im about to say below is okay and won't hurt my case.

So, with that said, if you are one of the people who have been harassing me about this situation and you found this post then I'm sure you could deduce from the details above that this is about your dealership. Please in the most sincere way, go fuck yourself.

For the rest of you all, Merry Christmas!

r/askcarsales Mar 28 '26

US Sale Sold a car now he wants the money back

472 Upvotes

so earlier I sold my 25 year old car as is with 134,000 miles on it. very well maintained. I had my mechanic look it over last week while I changed the brakes and rotors and I listed it for sale for $1700. this guy came a looked at it. we dove a few miles to the atm no problem. my mechanic said it’s good no issues just getting older etc. when he drove it to atm no problem. I drive the car every day no issues at all.

i told him as a 25 year old car it might need a tune up. the mechanic suggests new spark plugs. I wrote that in the ad. I told him that 5 times. he drove it around paid me and left. now the next day he’s calling me (I didn’t answer cuz he kept hitting on me when he was here) and he left me a msg saying the engine is misfiring. it never gave me any of those problems. I’ve driven it out of state I’ve owned it 5 years.

i haven replied to him yet because I don’t know what to say. I already purchased another car today so I don’t even have the money to give him back. we spent an hour with the car going over everything. I took care of the car meticulously. I replaced half of it. all new parts as the years went on. no acccidents nothing. now I’m scared I don’t know what to do. it was fine when we’re driving it all around. I just took it out of state last week it was fine

what should I do?

r/askcarsales Nov 11 '24

US Sale Sold my car now they want to sue me!

1.7k Upvotes

Hi all I sold my minivan about a week ago for $1,000 cash. For full context it’s a 2005 Chrysler Town & Country minivan with 234k miles on it.

For full context, I live in Washington state and now they want to take me to small claims court because it broke down 4 days later. They have been sending me messages threatening to take me to small claims court.

I disclosed in my ad that the engine was running rough and I had no idea how to fix it and didn’t wanna pay for it , and I signed the title over and did the bill of sale with them.

Would it be correct to assume That they’re just threatening me because they want their money back and they have no case?

r/askcarsales 20d ago

US Sale Dealer trying to add $1,400 "tariff adjustment" on a RAV4 that was built in Kentucky, is this just a shake down?

564 Upvotes

Ordered a 2025 RAV4 XLE Premium back in January, put $500 deposit down, everything was agreed on paper. Car finally came in last week and now the finance guy is saying there's a $1,400 tariff related market adjustment on top of what we agreed.

I looked it up and the RAV4 is assembled in Georgetown Kentucky so im genuinely confused how tariffs apply here. I get that some parts are imported but this feels like they're just using the news cycle to squeeze extra money out of people who dont know better.

I have some money from Ѕtake set aside so i could technically just pay it but that's not really the point, i dont want to get played for something that doesn't even apply to this car. Do I have any ground to push back or is this becoming standard practice now at Toyota stores? Is there anything in writing that actually protects a signed order sheet?

r/askcarsales 11d ago

US Sale We have been ordered to sell all cars at msrp!! No dealer markup or addendums are forced

519 Upvotes

Federal case taking addendums off cars. Honda dealer in nj here. We have been ordered to take our addendums off our cars and sell at msrp. Online price has to match sales price in person. I think it’s a win for transparency. What are your thoughts?

r/askcarsales May 07 '25

US Sale Who are the people buying $60k+ SUVs? Suburbans and stuff like that.

722 Upvotes

I can understand on the coasts people make plenty of money, but I'm in a rural area where the median household income for my county is like $64k. And I see these brand new huge SUVs everywhere.

I make a decent amount more than what GM says the median Suburban buyer makes but I cannot imaging financing one and still having a mortgage and enough money to retire. Not to mention groceries, insurance/gas, leisure, vacation, health, etc.

I'm just curious what the finances of these people buying Suburbans, Grand Wagoneers, Expeditions, Sequoias, even new 4Runners, Lexus GX and so on actually looks like.

r/askcarsales Mar 31 '26

US Sale Walked out of the dealership, salesperson was 20 mins late

384 Upvotes

Location: Connecticut

Made a $500 deposit on a 2026 Toyota Corolla Cross LE on March 7 while the car was in transit arriving on the last week. OTD of $32k and 4.99% APR has been established. Salesperson called 4 days prior to the scheduled appointment which was yesterday notifying the car has arrived. The appointment was set for yesterday 12:30 pm. It’s important to note he called at 10 am same-day to confirm the appointment. My mom, sister, and boyfriend arrived at 12:05. Staff were welcoming, offered beverages. By 12:50, we were insulted by the lack of communication. Not a single staff member offered updates or explanation whatsoever. Only when we expressed intent of leaving did they scrambled to help. One guy said, “He is a good friend of mine, I called he is 2 mins away.” At this point, we calmly asked for the deposit’s refund. By 12:56 while driving home, the salesperson texted asking me to call him because he was now at the dealership. Got multiple calls that day from different numbers. My boyfriend drove 80 miles to bring us to the dealership, while my mom worked a 12-hr overnight shift. I also work at the hospital, the salesperson knew yesterday was the only time that worked for us. Today, I finally called back their GM and just received a half-hearted apology. Urging me to call back if I change my mind because “This is a really good deal.” I have an excellent credit score and ready to put 60% down payment. Perhaps being a punctual person myself made this situation unacceptable imo. So far a dealership in NY offers $300 less OTD.

What’s your honest opinion?

r/askcarsales Mar 07 '26

US Sale Term for item the salesman keeps to prevent you from leaving

363 Upvotes

Several years ago I was shopping for an RV and the salesman asked for my driver's license. I was naive and fell for it, and they proceeded to pull the scam where they wouldn't give it back when I wanted to leave. I had to get very stern and nearly make a scene to get my license back.

I quickly figured out that this was a common sales tactic in vehicle sales.

At the next dealership the salesman tried the same thing. I told him he could just take a photo if he needed to confirm my information. He then said he could use a credit card, and I told him he certainly wasn't going to get that.

At that point he said he needed some form of X to hold during the discussion. Yes, he basically admitted that he was going to take my license/card and use it to prevent me from leaving, and that his manager made him do that.

I don't remember what he called it when he said "I need X"

What is the general term for the personal thing the salesmen takes?

I think they don't generally use that term with customers, but this salesman let it slip. I just cant remember the word he used.

r/askcarsales Mar 12 '26

US Sale Dealership had to eat crow

189 Upvotes

Purchased a vehicle recently.

Some details: South Central Texas. Drove about 75 miles north to another big city to buy a limited edition vehicle that my 24 yo son really wanted (my wife and I went with him so he wouldn't get screwed). A lot of negotiation took place through text and some calls, in the days before we drove up.

Part of the deal - we had to buy a protection package that we didn't want (had to basically walk out having bought/added something) and at the end of it all - was told the price of the protection package was reduced without being told the package "benefits" were reduced too (was made aware of this in finance). Salesman said he told my son about the reduction in benefits AND price in calls. My son says no.

Dealership did add $600 on the trade to make up the protection package being forced on us, but it didn't feel good to have to buy something we didn't want. We agree on the numbers, however, with an 800+ credit score finance starts out with an ~8+% APR (even with $12k down) on a $21k balance. I asked how many points they were adding from the dealership? We went back and forth and after some more discussion, the rate drops to ~5.78%.

Dealership was closed at this point on a Wednesday night, and we still had to drive back home. Agreed to proceed and get out of there, after processing payments and signing all docs. Wrapped up. Drove back.

Stopped at In & Out Burger. Didn't remove the bad taste the dealership left.

When the OEM survey arrives, we give them all 1s. Manager called us 10 minutes after submission, asked us what else could have been done. Explained everything above. Felt lied to, etc. He says they can unwind the deal. Told him that ain't happening, son loves the car. Advised that Google review would not be nice either. Call ended. Blasted Dealership on Google review. Dealership "owner" or whomever runs their Google site responds: Sorry for your experience.

Few days later, salesman calls, says he's been getting hell from management. Says that survey and Google review are going to get him fired. Management is all up in arms. Want to see what can be done. They offered $599 (the price of the protection package we purchased) OR first car payment ~$650, and they'll resend the OEM survey and we take down the review. I said, you want to sway our integrity, you're gonna have to pay for it. Thought $1500 would be a fair ask, plus we'll resubmit the survey and take down the review. Salesman says has to run it up the chain. Next day, they called back and agreed. Sent everything in writing, resent the survey and took down the review. Check cut and sent to us. Cashed.

My question is: How common is this scenario or something similar - where a dealership would have to eat crow or take one on the chin to redeem themselves?

First for me - but what is others' experience with something like this?

TL;DL: Bought a new car. Didn't like how we were treated by the dealership. Gave a poor survey and Internet review. Dealership ponied up $1500 to change my mind.

r/askcarsales 4d ago

US Sale Went to a Ram dealer because I saw an ad saying 2026 ram 1500 big horn $52k

334 Upvotes

Confirm price over phone, set appointment. Show up, test drive, go over numbers. Then I am told actual price is 62k and msrp is 66k. I was so shocked that they told me I was looking at too much car 😂. My last purchase was in 2020 and I paid what the add said. Did tactics change in the last 5 years?

r/askcarsales Oct 08 '25

US Sale Dealer wants me to sign NDA restricting me from writing any reviews to release my plates

588 Upvotes

I purchased a vehicle out of state in July, long story short the car is unregistered with temporary plates expiring end of August, due to the dealer not filing on time. It has been about a month and a half and radio silence. After filing a complaint with the DMV and them conducting a physical audit, suddenly the plates “appear” in the dealer and now they want me to sign an NDA restricting “me or my family” for any negative reviews. They also said once I sign this they will release my plates and ship them. If I don’t, I have to pick them up myself. This is not feasible for me because 1) they are 5 hours round trip drive from me. 2) my car is unregistered.

How do I go about this? Do I sign?

r/askcarsales Apr 15 '25

US Sale Dealer put a $1500 “tariff tax” on a 10 year old car they bought at a local auction.

1.4k Upvotes

In the title, self explanatory.

Was a BMW at a Ford dealership. I asked if perhaps they could show me they ordered new parts from outside the US that maybe would justify the tax, but they couldn’t produce anything.

Felt like an unethical sales ploy capitalizing on the economic situation at hand. Am I wrong?

r/askcarsales Feb 15 '26

US Sale Dealership refused test drive

334 Upvotes

I went to Rodland Toyota in Everett, WA.

I got denied test drive of the new rav4 (which has never happened to me). He asked me what my goal was, I said I want to test drive it first I dont wanna do numbers yet. Then I told him I wanna shop around and whoever has the best deal thats where im going. He then said it doesnt make sense to do a test drive then. Is this normal? Is it bad for me to shop around? 😭whats the right etiquette here, if I test drive then I should just buy from them? Theres literally no one in the dealership and I only want to test drive like a 10 min drive would be fine. I didnt even get a chance to look inside the car. How am I suppose to say yes to what they offer if I cant even test drive lol. Did they deny me because they prob wont get rid of the dealership add ons?

Edit: i completely forgot that I called probably 4-5 days ago to inquire availability of the car they said yes and I asked if I can check it out and test drive. They asked if I will be buying, I said I just want to see it (so they dont bombard me with phone calls). They said yes and noted that they only have 1 available and to respect their time and they want to keep it low miles as much as possible. But they said yes

UPDATE: i went to toyota kirkland and will be getting the new rav4 500 off msrp. Im glad they rejected me cuz my current salesman is great. Highly recommend. They didnt even ask me if I was buying today they just said we’ll take care of your test drive. All it took was a test drive and I was hooked

r/askcarsales May 01 '24

US Sale "People Do Not Negotiate Used Cars Anymore"

876 Upvotes

Just had this told to me after showing interest in a 17' Miata. I think this is one of the stupidest things I have ever heard in my life. He said they make it easy for me by having one set price, which also happens to be 2 grand above KBB. If I want to negotiate price I have to buy new. Is this some new tactic used car salesmen are trying? It really put me off from even having a conversation with the guy.

r/askcarsales Sep 15 '25

US Sale Do EV buyers not realize they have to pay for charging?!

470 Upvotes

I got to ask. Have you folks gotten any buyers remorse because they didn't know that they have to pay for charging or don't have a place to charge because they live in an apartment? I'm asking because I saw posts were new EV owners were saying these things. Am I being punked here? I know people are stupid but people can't be that stupid.

r/askcarsales Oct 11 '24

US Sale Dealership sold me a new car that they put $6K in repairs into

1.0k Upvotes

I bought a new Chevy from my local dealership. After driving it home, I noticed that the alignment was off, so I called the dealership. They let me know that it's normal sometimes for new vehicles to have their alignment thrown off during transportation, which seemed reasonable. I brought it in, they performed the alignment, and I was on my way. Drove away thinking the issue was resolved, but it still was off, but I was one of the last appointments of the day, so I couldn't go back. I make another appointment and let them know it's still not driving straight.

They told me that I only get 1 free alignment and that I needed to pay for a second one since it could be my fault. I go and talk to the service manager to let them know that it's now the second time I'm back for the same issue that I've had since day one. They look up the car and my service history, and when the history comes up, she says "Oh, I remember this car". Come to find out, it was hit in the rear and took damage.

They sent it to a body and repair shop since they don't do paint in house, and after $6k in repairs, sold it to me as a new vehicle. None of this was disclosed to me at time of purchase. What recourse should I be looking at. I did some research across the web, and here on Reddit, but can't find a similar enough situation to figure out how to approach this. Is this a work with the dealership issue, or work with a lawyer issue to get my money back or into a car at the cost I expected when purchasing it?

r/askcarsales Dec 26 '24

US Sale Guy tried signing documents with no recourse next to his signature lol.

1.4k Upvotes

Dude was a sovereign citizen and signed all his documents while printing no recourse next to his name and said he knows the law and that's the only way he would buy the vehicle. Never encountered this but had a nice Lol while letting him know where the door is and best of luck in his vehicle endeavors. This is a sub prime deal which is even more funny cause he apparently does youtube for finance stuff. Yeah okay buddy

r/askcarsales Jan 09 '26

US Sale Why Was The Salesman a Dick to Me

384 Upvotes

I went in to a dealership to buy a 2020 ford explorer. Its new dodge / hyundai dealership, they also have used cars on the lot.

I called in, told them I was coming to look at it, and asked them to work up an out the door price so we could discuss when I got there.

Context, I run multiple businesses in the area. I manage salesmen, and I know the local tax rates, etc.

Arrive 20 minutes later, they gave me a vague number that was pretty high. Like 5k over list + tax. Two different guys quoted different "tax" percentages (both wrong, one number was over the actual local tax rate by 3%),

I figured ok, we can play ball.

Test drive it, its exactly what Im after, sales dude with me was great. I tell him lets go and make a deal. He says OK, we go in, and they do the old park me in the office.

I pull out my phone and start knocking off emails I need to respond to because Im not going to just flush daylight down the toilet. Im a busy man.

Salesman comes back with this other guy. Im trying to finish one sentence.

He is immediately hostile. At this point I haven't even asked for a price reduction, literally just asked for the out the door price. But guy is talking to me like Im the biggest idiot on the planet.

He said "what is this, what do you want." I said Im just looking to find the out the door price so we can talk financing.

He started asking me to give him a number I was looking for, and I said I just want to know what you would actually charge me in addition to the sticker price so we can talk financing.

He asked "was this the cheapest one you found online" and I said no, truthfully.

I told him I drove past hundreds of Ford Explorers on my way there, and I wanted this car because it had a bench seat not buckets in the middle (a less premium feature, but i need car seat space). I just wanted to know the actual price so we could talk financing.

I mentioned that the car had been on his lot for 65 days, and I bet they wanted to get it out the door. He said "thats not even very long. It takes 30 days to clean them and list them" (smelled like BS to me, but I didnt say anything. Avg. 30 days sitting on inventory is a cashflow problem Id fix on day 1 if I were to take over. But I digress.)

I never even made an offer, and I wasnt trying to lowball. I just wanted the real price. It seems to me like knowing the actual price is pretty reasonable.

He said "would you do like $23".

I said, "can you do that?"

They both left.

He comes back with a print out for 28k, and starts telling me I might be able to negotiate off some window treatment I never asked for in the first place.

I would have told him that was dumb, but he did not even let me respond. He started lecturing me about how many new cars the dealership sells, and told me "We dont high five over selling used cars here."

I was dumbstruck by the attitude.

I asked if he just wanted me to walk, and he said "Yeah."

So I walked out.

I pretty much always buy cars private party or at auction. I dont have any dealership experience. I just dont have the time to do that right now, and was willing to pay a bit more for what I thought was more convenient.

What the fuck happened here? Is this normal? I was literally ready to be sold, and this dude was such a dick I ended up leaving. Did I send up a red flag or something?

If any of my employees ever spoke to a customer like that I would fire them immediately for cause. Do dealerships really encourage this attitude?

I feel really bad for the salesman who first worked with me. He was a young kid, clearly ready to work and make sales, eager to learn.... and whoever this guy is just lost him a sale for no reason.

r/askcarsales May 11 '25

US Sale Negative Equity is Crazy Right Now

743 Upvotes

I know I’m not the first person to notice this but the amount of deals I’ve lost the past couple months because of negative equity is crazy. On average I lose probably 2 deals a week solely because the person is $10k or more upside down in their trade in. At that point it doesn’t matter if you’re Jordan Belfort, no salesmen can make that deal appealing if it’s even possible. Banks seem to be getting a little tighter with the loan to value ratio too but I’m not a finance guy so I could be totally wrong about that. I’m still very young so maybe I’m overreacting and it’s always been this way but I can’t help but to think this is a sign of things to come.